ILUMA

Returns Policy

Thank you for shopping with us. Please read our return and refund policy carefully before making a purchase. 1. Eligibility for Returns Due to the nature of cosmetic and medical products (such as Botox, Fillers, and related injectables), we cannot accept returns or exchanges once the product has been opened, used, or the seal has been broken. Products must be returned in their original, unopened, and unused condition, with all seals and packaging intact. Returns are only accepted within 14 days of receiving your order. 2. Non-Returnable Items Opened, used, or partially used products. Items without original packaging or tampered seals. Promotional or discounted items (unless they arrive damaged or defective). 3. Damaged or Defective Products If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with photo or video evidence. We will review your claim and provide either a replacement or a full refund (including shipping costs). 4. Refunds Refunds will be processed back to your original payment method within 3–5 business days after approval. Shipping fees are non-refundable, except in cases where the product is defective or incorrect. 5. How to Request a Return To initiate a return, please contact us at [WhatsApp: +84 911 779 333] with your order number, details of the issue, and supporting photos or videos.

Shipping

Thank you for shopping with us. Please review our shipping policy before placing your order. 1. Processing Time Orders are processed within 1–2 business days after payment is confirmed. You will receive a confirmation email with tracking information once your order has been shipped. 2. Shipping Methods & Delivery Time We ship worldwide through trusted courier partners (DHL, FedEx, UPS, EMS, etc.). Estimated delivery times: 5–8 business days (depending on destination and customs clearance) 3. Shipping Fees Shipping costs are calculated at checkout and vary based on destination and package weight. Free shipping may apply for eligible promotions or minimum order amounts. 4. Customs & Import Duties We will cover all customs duties, taxes, or import fees applied by your country. We are not responsible for delays caused by customs inspections. 5. Lost or Damaged Packages If your package is lost or arrives damaged, please contact us within 48 hours of delivery. We will assist in filing a claim with the courier and provide a replacement or refund if applicable. 6. Incorrect Address Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. 7. Contact Us If you have any questions about shipping, please contact us at: [WhatsApp: +84 911 779 333]