Refund policy

Thank you for shopping with us. Please read our return and refund policy carefully before making a purchase.

1. Eligibility for Returns

Due to the nature of cosmetic and medical products (such as Botox, Fillers, and related injectables), we cannot accept returns or exchanges once the product has been opened, used, or the seal has been broken.

Products must be returned in their original, unopened, and unused condition, with all seals and packaging intact.

Returns are only accepted within 14 days of receiving your order.

2. Non-Returnable Items

Opened, used, or partially used products.

Items without original packaging or tampered seals.

Promotional or discounted items (unless they arrive damaged or defective).

3. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with photo or video evidence.

We will review your claim and provide either a replacement or a full refund (including shipping costs).

4. Refunds

Refunds will be processed back to your original payment method within 3–5 business days after approval.

Shipping fees are non-refundable, except in cases where the product is defective or incorrect.

5. How to Request a Return

To initiate a return, please contact us at [WhatsApp: +84 369 329 536] with your order number, details of the issue, and supporting photos or videos.